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  Home >> User Guide >> FAQ

Q:
What are your shipping charges, and when can I expect my order to ship?

A:

International orders  may take 1-2 weeks to arrive once they have been shipped . Global priority and Global Express are available upon request for an additional charge. You will be charged the actual cost. It is not our intent to profit from shipping.

Delivery confirmation is included at no additional charge on all orders . Tracking information is available for all orders.

Many of our items are in stock and are available for immediate shipping. Other items, especially custom items, may take up to 14 business days to ship them. If you have a special event, please include that information on the message portion of the order form. Every effort will be made to accomodate your needs. We will notify you immediately if we are unable to meet your deadline.
If you need to know if an item is in stock, please feel free to email any time and we will be happy to provide that information to you.

Please note that we do not back order items. If an item is out of stock and can not be shipped within a reasonable period of time, your money will be refunded for that item and the rest of your order will be shipped in a timely manner. It is rare for this to occur, but it does happen from time to time and we want you to be aware of how we handle this type of transaction.

Please feel free to contact US any time! A Customer Service Representative will get back to you during our regular office hours. We look forward to hearing from you and friendly customer service is guaranteed!

Q:

May I request a clip change on the bows that I order?

A:

Clip choices are now available on the majority of the items that we sell. If it is possible to substitute a clip change it will be offered as an option during the ordering process.
Please note that some of our products can not have this option due to the way that the bow is constructed.


About US
About US
Contact US
Payment
Bank Transfer
Western Union
Paypal
Credit card
Shipping
Fedex
UPS
EMS
DHL
Service
Return Policy
FAQ
User Guide
Privacy policy
About user types

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